Cancellation Policy

You as a consumer have a legal right of revocation. We would like to inform you about the scope of the right of revocation.

Instructions of cancellation

You have the right to revoke a contract within fourteen days without giving reasons.

The period of revocation shall be fourteen days from the date on which you or a third party you designate who is not the carrier who has or has taken possession of the goods. Should there be a contract for the delivery of a product in several partitions or pieces on the day on which you or a third party you designate who is not the carrier, the last part or the last piece, has or has possessed.

In order to exercise your right of revocation, you must inform us of your decision to revoke this agreement by means of a clear statement (for example, a letter or e-mail sent by mail).

The revocation must be sent to:

Alpha Collections GmbH
Bleibtreustr.49
10627 Berlin
Germany
E-mail: hello@alpha-collections.com

You can use the enclosed sample revocation form, but this is not required.

In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation

If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us.

They bear the direct costs of returning the goods.

For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees.

We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days.

They shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

Template Revocation Form

To Alpha Collections GmbH, Bleibtreustr. 49, 10623 Cologne, E-Mail: hello@alpha-collections.com

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

  _____________________________________________

  _____________________________________________

Ordered on ___________________ (*) / received on _______________________ (*)

Name of consumer (s) ______________________________________

Address of the consumer (s)

______________________________

______________________________

______________________________

 
_________ _____________________________________________________

Date Signature of the consumer (s) (only in the case of a communication on paper)

_________________________________________________________________

(*) Delete as appropriate